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Product Features | Available Reports | How Does It Work?
HostedCallAccounting.com includes a wide variety of reports that handle the data in a clear and easy to read display.

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411 Call Details
Shows extensions that placed calls to 411

Account Code Detail
View individual call detail for accounts based on a per hour charge.

Account Code Detail with Cost
View individual call detail for accounts

Account Code Summary
Reports the volume of incoming calls grouped by the Account Code

Account Code Summary with Cost
Reports the volume of incoming calls grouped by the Account Code including cost

Active Extension Report
Shows only extensions with activity

Active Telephones
This report lists the mac addresses of telephones used within the past 6 months

Ad Hoc Search
The Ad Hoc Search allow you to sift through all your past call records to find specified records, numbers, dates, etc.

Area Code Summary
This report demonstrates the volume of calls grouped by area code

Call Center Analyzer Report
Track and analyze the effectiveness of your call center and their phone usage over a specified time period.

Call Date Summary
Measures the call totals based on usage numbers including incoming and outgoing phone calls occurring in your system

Call Leg
This report shows call legs only. The Account code displays the VoIP payload in bytes.

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Chronological Detail
Reports the incoming and outgoing call details within specified time frame

Chronological Detail
Reports the incoming and outgoing call details within specified date range

Chronological Detail Condensed
Reports the incoming and outgoing call details within specified time frame. This 'condensed' report omits the location field to save space.

Day of the Week Summary
Call totals organized by day of the week

Day of Week Summary by Department
Reports the volume of incoming and outgoing calls based on each department in your organization on a per day basis

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Department Detail
Show the detailed call records for each Department

Department Detail by Extension
This report details ypur chosen Departments' call totals as well as a call total breakdown of the Extensions in each Department displayed.

Department Detail with Cost
Department Detail with Cost

Department Summary
Reports the volume of incoming and outgoing calls based on each department in your organization

Department Summary with Cost
Department Summary with Cost

Direct Dial Details
The call details based on the number dialed which reached your phone system directly

Direct Dial Regional Summary
Total number of calls broken down by region (and area code)

Direct Dial Summary
Display the total amount of calls on a Direct Dialed Number basis

Direct Dial Unique Call Totals
This report totals the unique caller ids for each Direct Dial number

Dropped Call Totals
The total number of dropped calls per day. A dropped call is defined as a caller hanging up while on hold or during an active phone call.

Dropped Calls Detail
Detailed information for dropped calls. A dropped call is defined as a caller hanging up while on hold or during an active phone call.

E1 Peak Usage by Hour
Shows each hour of the day, along with the maximum number of calls that were active within that hour, on a per linenumber basis.

E1 Utilization
Shows each minute of the day, along with the total number of calls that were active within that minute, on a per linenumber basis.

Email Detailed
Email Detailed

Email Summary
Email Summary

Exchange Summary
This report details where the incoming calls are originating by the exchange and city / state. The exchange is defined as the middle three digist in a 10 digit phone number. (i.e. the XXX in the example 123-XXX-4567)

Extension Ad Hoc Report
This customizable report allows you to choose which Extension specific fields to include in displaying this printer friendly, batch style daily report.

Extension Area Code Totals
Reports the volume of calls grouped by the area code by extension

Extension Area Code Totals (Single)
Reports the volume of calls grouped by the area code by a single extension

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Extension Call Details
This report details all calls by chosen dates and extensions

Extension Call Details with Cost
This report details all calls by chosen dates and extensions

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Extension Call Duration Average
Reports the average call duration per each extension in your phone system

Extension Call Totals
Reports the volume of incoming and outgoing calls based on each extension in your organization

Extension Day of the Week Totals (Single)
The daily call totals organized by day of the week and by a single extension

Extension Detail (Single)
View and analyze a single extensions summary of placed and received phone calls as well as total call duration.

Extension Hourly Call Totals
The daily volume of incoming and outgoing calls by hour of the day broken down by extension

Extension On Hold Average
This report outlines the total calls and duration a specified extension puts calls on hold during the chosen time period and the average time the esxtension leaves the call on hold.

Extension Prep Time (Single)
Evaluate how much time each extension spends between phone calls.

Extension Status
Review a constantly updated screen that shows the current status of the chosen Extensions.

Extension Status History
Review the chosen extension's status history

Frequently Called Numbers By Extension
Displayed frequently called numbers ordered by extension.

Frequently Called Numbers by Line Number
Reports the phone number frequency by line number

Frequently Called Numbers Summary
See the Phone Numbers most often received (incoming) or dialed (outgoing) from your phone system.

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Hourly Call Summary
The daily volume of incoming and outgoing calls by hour of the day.

Interoffice Call Totals
View the total call amount and total duration of all Interoffice Calls

Interoffice Extension Call Details
Displays the Interoffice Call details by chosen extension

Line Number Detail
View complete call information based on the linenumbers in your phone system.

Line Number Hourly Summary
This report shows each selected Line number's hourly Call Totals.

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Longest Call Summary
See the longest outgoing and incoming phone calls during the specified time frame

Marketing Analyzer Report
Analyze your marketing efforts by comparing the results from each individual marketing campaign.

Mobile Tracking CDR
Phone log report

Mobile Tracking SMS
SMS log report

On Hold Average
This report outlines the total amount of calls placed on hold per day and the average time the calls are on hold .

On Hold Average by Department
This report outlines the total calls and duration a specified department puts calls on hold during the chosen time period and the average time the esxtension leaves the call on hold.

Phone Number Detail
This report includes Caller ID details (on Incoming calls) and Dialed Number details (on Outgoing calls) where applicable.

Phone Number Summary
This report totals the Caller ID details (on Incoming calls) and Dialed Number details (on Outgoing calls) where applicable.

Sabre Conference Bridge India
Simultaneous calls to conference bridge 8001005878 / 8006103229 / 8039417230 / 2230985363 / 1139417220

Sabre Conference Bridge UK
Simultaneous calls to conference bridge 8003765936

Simultaneous Intercall Calls by Gateway
Shows active calls on a per minute basis to any of the Intercall numbers.

SIP Gateway Utilization
Shows each minute of the day, along with the total number of calls that were active within that minute, on a per linenumber / gateway basis.

T1 Grade of Service
Uses Erlang B formula to calculate probability of blocked call on per line basis

T1 Peak Usage by Hour
Shows each hour of the day, along with the maximum number of calls that were active within that hour, on a per linenumber basis.

T1 Utilization
Shows each minute of the day, along with the total number of calls that were active within that minute, on a per linenumber basis.

Test
This is a description

Transfer Detail
Transfer Detail

Unanswered Call Summary
Reports the number of calls that were unanswered in the specified time period. Generally, this includes calls placed to your Phone System that were not answered.

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